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Jim StClair's avatar

Excellent post, and look forward to the book.

I offer the bottom two quadrants represent how humans tend to think of all complex topics in binary fashion.

For example, the Medicaid debate recently was simply whether or not people would lose coverage, not that it delineates changing the whole dynamic of Medicaid, which it does, and whether that’s what was desired

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Erich Joachimsthaler's avatar

Another example: Blockbuster and Netflix! Contrary to some writing, Blockbuster did not ignore Netflix, they invested in the same technology but they did pile it on an old system.

Perhaps the point is: when consumer behavior changes, investing in a technology and piling it on an old system fails. But if consumer behavior does not change, deploying technology like AI to enhance productivity for example is just good enough

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